If you buy a Steadfast shaft and the flex isn't right for your swing, you can send it back within 60 days and we'll exchange it for a new flex. It's an exchange, not a refund. We don't give cash back, but we will swap your shaft until the flex fits. Here's exactly how it works, what's covered, and what's not.
Why we built the guarantee around flex
Many golfers can't be sure of the right flex before they've swung a shaft. Swing speed gives you a starting point, but tempo, transition and the way you load the club all play a part. A guarantee on flex means you can try a shaft on the course for a few rounds and find out, instead of guessing and hoping.
Our policy says it plainly: take it to the range, play a few rounds, and if the shaft doesn't outperform your old one, let us know and we'll take it back and offer you a new flex.
Can I get a refund?
No. We don't offer cash refunds. What we offer is a new flex. If the first one feels too soft or too stiff, you swap it for the one that fits.
How do I start an exchange?
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Contact us first. Send our support team a message through the contact page and tell us what you're seeing and which flex you'd like to try next.
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Start your exchange in our returns portal. The refund policy has the link. Select the reason for the exchange.
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Pack it up. Put your order number on the outside of the box, and include a printed copy of your email with our support team. The name and email on the package need to match the order.
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Send it to the address on the policy page. It's marked "Flex Exchange".
Shipping is the one cost to plan for. If you added Checkout+ when you ordered, your exchange label is covered. If you didn't, you pay for the shipping to send the shaft back.
What's not covered
Custom shafts aren't eligible for exchanges, so double-check your flex before you order a custom build. The guarantee is about flex.
Separately, we have a lifetime guarantee: if your Steadfast shaft ever breaks, we'll replace it. That guarantee is voided if the shaft has been pulled out and reinstalled or tampered with, so if you're not sure about installation, ask us before you start.
What if I'm between two flexes?
A common question. If your swing speed puts you between two flexes, our advice is to go up to the stronger flex, because our shafts play a little on the softer side. The Shaft Selector Quiz is a quick way to get a recommendation, and if you've already ordered and want a second opinion, email us before you ship anything back.
The bottom line
You get 60 days to find out whether the flex is right, and if it isn't, we'll swap it for a new one. There are no cash refunds and custom shafts aren't covered, but the guarantee exists so the flex isn't a guess. Ready to try one? Take a look at the Jupiter One Driver Shaft, and check the exact terms on our refund policy page before you order.